Customer Relationship officer job at Garg Group of companies Nepal

 

Garg Group of Companies Nepal

A customer relationship officer (CRO) is a professional who works in the field of  customer relationship management (CRM) and is responsible for managing and maintaining positive relationships with customers.The role of a CRO is primarily focused on ensuring customer satisfaction, retention, and loyalty. 

The GARG Group of Companies ( Garg Dental / Biomed International / The Medical Solutions / Medi Point, etc. ) located at Gairidhara, Kathmandu is searching for a dynamic and Result Oriented candidate who is capable of executing &  holding the following job responsibilities for the location of  Chitwan and its periferi districts. 

The specific responsibilities of a customer relationship officer may vary depending on the industry and company. However, here are some common tasks and duties associated with the role: 

1. Customer Interaction: CROs interact with customers through various channels such as phone calls, emails, social media, and in-person meetings. They address customer inquiries, provide information about products or services, and assist with problem resolution.
2. Relationship Management: CROs build and maintain strong relationships with customers by understanding their needs, preferences, and concerns. They strive to create a personalized experience and ensure that customers feel valued and appreciated. 
3. Customer Support: CROs provide support to customers by addressing their issues, troubleshooting problems, and coordinating with relevant departments to resolve complaints or technical difficulties. They act as a liaison between customers and the organization to ensure a smooth resolution process.
4. Sales and Upselling: CROs may also be responsible for promoting additional products or services to existing customers. They identify opportunities for upselling and cross-selling based on customer needs and preferences, aiming to increase revenue and customer loyalty.
5. Customer Feedback: CROs collect and analyze customer feedback, suggestions, and complaints. They relay this information to the relevant departments within the organization, such as product development or marketing, to drive improvements and enhance the overall customer experience. 
6. Data Management: CROs often utilize CRM systems to maintain accurate customer records, track interactions, and monitor customer preferences and behavior. You use this data to identify trends, predict customer needs, and develop strategies to enhance customer satisfaction and retention.
7. Customer Retention Strategies: CROs work on developing and implementing strategies to retain existing customers. This may involve creating loyalty programs, organizing customer events, or initiating targeted marketing campaigns to keep customers engaged and loyal to the company.

In summary, a customer relationship officer plays a vital role in building and maintaining strong relationships with customers. By understanding customer needs and providing excellent support, CROs contribute to customer satisfaction, loyalty, and the overall success of the organization.

So,  Customer Relationship Officer should handle the concerns of the people who buy  company’s products or services.  You need to rectify issues experienced by individual customers as well as aim to improve the organization’s overall customer satisfaction ratings.

Those interested in a career as a Customer Relationship Officer should like to interact with people in various ways. We will provide a ovarall training before moving on the field. 

Training includes: 

• Our Products details and how it works. 
• How to speak to the customers.
• Customer detail orientation. 
• Other required details. 

Qualifications: 

Minimum Academic Qualification: 10+2 with good communication skills in English as well as Nepali and Hindi. 

Work Experience: Better will be already worked on the related field. Though we will accept the fresher also.

 

Physical Appearance: Good Looking ( Looks like professional) and Clear voice clarity while speaking. 

• Salaries and Facilities will be attractive, and will be fixed on the interview. Interested candidate who is dedicated working professionally can apply through email ( LadariJob@gmail.com)  or may visit directly to leave your Job Cover Letter and Bio-data for the post of Customer Relationship Officer. 
• Job Location: Bharatpur, Chitwan. 

Application Deadline: 2080 - 02-15

    Garg Group of Companies 

127 Gairidhara, Kathmandu, Nepal

Contact: 01-4436276 / 9851142296

Email: info@gargdental.com